Connect with customers instantly through Tidio’s real-time live chat feature, delivering fast and personalised support that boosts engagement and satisfaction.

Key Selling Points:

• Tidio AI Reply Assistant: Automates responses to frequently asked questions.
• Canned Responses: Save time by using pre-written answers for common inquiries.
• Live Typing Preview: See what customers are typing before they hit send, allowing quicker responses.
• Pre-Chat Survey: Collect customer details before starting a conversation.
• Transcripts: Access detailed chat histories for context and better follow-ups.
• And more!

Improve your team’s efficiency with an easy-to-use, AI-powered help desk that boosts customer satisfaction.

Key Features:

• Turn ticket chaos into organised support: Streamline support with an intelligent ticketing system that centralises, assigns, and resolves customer requests efficiently.
• Boost your profits without increasing expenses: Leverage AI-driven support at a fraction of the cost of other solutions—Tidio is one of the most budget-friendly help desk platforms available.
• Upgrade your outdated Help Centre: While Help Centres worked well in the 2010s, today’s customers demand instant support. Tidio’s AI delivers personalised solutions through natural, human-like conversations.

Boost your lead generation and streamline sales funnels with Tidio’s no-code automation Flows. These powerful tools help you create customised automation paths that engage customers and drive conversions at crucial points in their journey.

Key Features:

• Visual Automation Builder: Easily create custom workflows without coding skills using an intuitive, drag-and-drop interface.
• 40+ E-commerce Templates: Plug-and-play scenarios designed to engage users and increase sales.
• Flows in Live Conversations: Save time by integrating automation into ongoing customer chats.
• Data Collection: Automatically gather customer contact details for future engagement.
• Post-Communication Surveys: Collect feedback after conversations to improve customer satisfaction.
• Respond When Operators Are Busy: Keep customers engaged with pre-designed flows when agents are unavailable.
• Save Abandoned Carts: Send automated discounts to recover customers about to abandon their carts.
• Third-Party Integration: Seamlessly connect Flows to external platforms to send and manage data.

Tidio’s Order Management feature integrates directly with Shopify, enabling you to handle customer orders effortlessly during conversations. Preview carts, suggest products, manage orders, and provide personalised support—all without leaving the chat window.

Key Features:

• Shopping Cart Preview: View what customers have in their carts in real-time, enabling tailored responses to their inquiries.
• Order History: Access customers’ past orders to provide personalised advice and recommendations.
• Recommend Products: Suggest specific products directly through the chat window for a smoother shopping experience.
• Manage Orders: Cancel orders, update shipping details, and process refunds—all from one platform.
• Offer Discounts: Share custom coupon codes with customers directly within the chat.
• Check Delivery Zones: Allow customers to check available delivery areas automatically via Flows.

Simplify your customer support process with Tidio’s smart ticketing system. Manage, prioritise, and resolve customer requests in one place while boosting satisfaction and ensuring faster response times.

Key Features:

• Create Tickets from Chats and Emails: Convert customer chats and emails into tickets, providing your team with context for efficient resolution.
• Tags: Organise tickets by adding tags to categorise and streamline workflows.
• Priorities: Assign priority levels to tickets based on urgency, ensuring the most important issues are addressed promptly.
• Track Operator Tickets: Monitor your team’s tickets to assess performance and maintain consistency in responses.
• Tickets History: Keep all tickets in one place for easy access and reference whenever needed.
• Switch Ownership: Reassign tickets seamlessly to the appropriate team members for efficient handling.
• Advanced Ticket Filtering: Use custom filters to sort and manage tickets quickly and effectively.
• Spam Management: Filter out irrelevant messages to maintain a clutter-free inbox.
• Smart Views: Gain insights into team performance by tracking and analysing specific topics or subjects within your tickets.

Tidio’s Departments feature ensures customers are routed to the right person or team, streamlining communication and resolving issues faster.

Key Features:

• Grouping: Organise your team by splitting operators into specific departments for focused support.
• Automated Ticket Routing: Speed up responses by automatically directing tickets to the correct department.
• Personal Notifications: Keep operators informed with notifications about the tickets they’re managing.
• Auto Solve: Automatically close tickets once they’ve been resolved to keep your workflow efficient.
• Reassign with Flows: Allow customers to choose the department they need through automated conversation Flows.